Refund and Cancellation Policy

Effective Date: 10/10/2021

At SMARTSGI.com, we aim to provide high-quality IPTV services to our customers. However, we understand that there may be instances where a refund or replacement is required. Please carefully review our refund and cancellation policy below.

1. General Refund Policy

• Refund requests must be made within 7 days of the purchase date.
• Refunds are not possible after the 7-day window, regardless of the circumstances.

2. Refund Eligibility by Plan

• 1-Month Plans:
  • Refunds are limited to 50% of the purchase price if requested within the eligible timeframe.
• Other Plans (3-Months, 6-Months, Annual):
  • Refunds will be processed after deducting a 10% service fee from the purchase price.

3. Replacement Policy

• If the IPTV service does not work as intended due to technical issues, you are eligible for a replacement within 30 days of your purchase.
• To request a replacement, contact our support team at support@smartsgi.com with details of the issue.

4. Refund Process

• To request a refund, please email support@smartsgi.com with the following information:
  • Order number
  • Reason for refund
  • Proof of purchase (e.g., invoice or receipt)
• Once the refund is approved, it will be processed within 7–10 business days, depending on your payment provider.

5. Cancellation Policy

• You may cancel your subscription at any time. However, refunds will only be issued as per the conditions outlined above.
• Cancellation of auto-renewal must be done before the renewal date to avoid being charged for the next billing cycle.

6. Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, please:
  • Check your bank or payment account again.
  • Contact your credit card company or bank, as processing times may vary.
  • If you’ve done the above and still haven’t received your refund, contact us at support@smartsgi.com.

7. Non-Refundable Scenarios

• Refunds will not be issued for issues caused by incorrect information provided during registration (e.g., email address or device compatibility issues).
• Refunds will not be issued if the service works as intended but does not meet personal preferences.

8. Contact Us
For questions about this policy or to request a refund or replacement, please email support@smartsgi.com.

Thank you for choosing SMARTSGI.com. We appreciate your understanding and cooperation.