1. Overview

At AKSOLVO, we strive to ensure our customers are satisfied with our products and services. This Refund & Cancellation Policy outlines the conditions under which refunds and cancellations will be processed. By purchasing from AKSOLVO, you agree to the terms outlined below.

2. Refund Policy

2.1 Eligibility for a Full Refund

• You are eligible for a full refund if you request it within 7 days of your purchase.
• Refund requests must be made via email to support@aksolvo.com, including your order number and reason for the refund.

2.2 Processing of Refunds

• Refunds will be processed within 5-7 business days after we receive your request and approve it.
• Refunds will be issued to the original payment method used during the purchase.
• Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

3. Cancellation Policy

3.1 Eligibility for Cancellation

• You may cancel your purchase within 30 days of the transaction date.
• If you cancel your purchase after the 7-day full refund period but within 30 days, you will be eligible for a 50% refund of the purchase amount.

3.2 Processing of Cancellations

• Cancellation requests must be made via email to support@smartsgi.com, including your order number and reason for the cancellation.
• Cancellations will be processed within 5-7 business days after we receive your request and approve it.
• The remaining 50% of the purchase amount will be refunded to the original payment method used during the purchase.

4. Exceptions

• Refunds and cancellations are not available for any products or services that have been used or consumed beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
• Custom orders or special services are non-refundable and non-cancellable once the service has begun or the order has been fulfilled.

5. Contact Us

If you have any questions or need further assistance with your refund or cancellation request, please contact us at:

• Email: support@smartsgi.com