{"id":288,"date":"2025-05-09T06:13:57","date_gmt":"2025-05-09T06:13:57","guid":{"rendered":"https:\/\/smartsgi.com\/?page_id=288"},"modified":"2025-05-11T03:46:15","modified_gmt":"2025-05-11T03:46:15","slug":"refund-and-cancellation","status":"publish","type":"page","link":"https:\/\/smartsgi.com\/smartsgi\/refund-and-cancellation\/","title":{"rendered":"Refund and Cancellation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"288\" class=\"elementor elementor-288\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7552374 e-flex e-con-boxed e-con e-parent\" data-id=\"7552374\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe9dac elementor-widget elementor-widget-heading\" data-id=\"ebe9dac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund and Cancellation<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f425d06 e-flex e-con-boxed e-con e-parent\" data-id=\"f425d06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9693771 elementor-widget elementor-widget-text-editor\" data-id=\"9693771\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Refund and Cancellation Policy<\/strong><\/p><p>Effective Date: 10\/10\/2021<\/p><p>At SMARTSGI.com, we aim to provide high-quality IPTV services to our customers. However, we understand that there may be instances where a refund or replacement is required. Please carefully review our refund and cancellation policy below.<\/p><p><strong>1. General Refund Policy<\/strong><\/p><ul><li>Refund requests must be made within\u00a0<strong>7 days<\/strong>\u00a0of the purchase date.<\/li><li>Refunds are not possible after the 7-day window, regardless of the circumstances.<\/li><\/ul><p><strong>2. Refund Eligibility by Plan<\/strong><\/p><ul><li><strong>1-Month Plans:<\/strong><ul><li>Refunds are limited to\u00a0<strong>50%<\/strong>\u00a0of the purchase price if requested within the eligible timeframe.<\/li><\/ul><\/li><li><strong>Other Plans (3-Months, 6-Months, Annual):<\/strong><ul><li>Refunds will be processed after deducting a\u00a0<strong>10% service fee<\/strong>\u00a0from the purchase price.<\/li><\/ul><\/li><\/ul><p><strong>3. Replacement Policy<\/strong><\/p><ul><li>If the IPTV service does not work as intended due to technical issues, you are eligible for a replacement within\u00a0<strong>30 days<\/strong>\u00a0of your purchase.<\/li><li>To request a replacement, contact our support team at\u00a0<strong><a href=\"mailto:support@smartsgi.com\">support@smartsgi.com<\/a><\/strong>\u00a0with details of the issue.<\/li><\/ul><p><strong>4. Refund Process<\/strong><\/p><ul><li>To request a refund, please email\u00a0<strong><a href=\"mailto:support@smartsgi.com\">support@smartsgi.com<\/a><\/strong>\u00a0with the following information:<ul><li>Order number<\/li><li>Reason for refund<\/li><li>Proof of purchase (e.g., invoice or receipt)<\/li><\/ul><\/li><li>Once the refund is approved, it will be processed within\u00a0<strong>7\u201310 business days<\/strong>, depending on your payment provider.<\/li><\/ul><p><strong>5. Cancellation Policy<\/strong><\/p><ul><li>You may cancel your subscription at any time. However, refunds will only be issued as per the conditions outlined above.<\/li><li>Cancellation of auto-renewal must be done before the renewal date to avoid being charged for the next billing cycle.<\/li><\/ul><p><strong>6. Late or Missing Refunds<\/strong><\/p><ul><li>If you haven\u2019t received a refund within the expected timeframe, please:<ul><li>Check your bank or payment account again.<\/li><li>Contact your credit card company or bank, as processing times may vary.<\/li><li>If you\u2019ve done the above and still haven\u2019t received your refund, contact us at\u00a0<strong><a href=\"mailto:support@smartsgi.com\">support@smartsgi.com<\/a><\/strong>.<\/li><\/ul><\/li><\/ul><p><strong>7. Non-Refundable Scenarios<\/strong><\/p><ul><li>Refunds will not be issued for issues caused by incorrect information provided during registration (e.g., email address or device compatibility issues).<\/li><li>Refunds will not be issued if the service works as intended but does not meet personal preferences.<\/li><\/ul><p><strong>8. Contact Us<\/strong><br \/>For questions about this policy or to request a refund or replacement, please email\u00a0<strong><a href=\"mailto:support@smartsgi.com\">support@smartsgi.com<\/a><\/strong>.<\/p><p>Thank you for choosing SMARTSGI.com. We appreciate your understanding and cooperation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and Cancellation Refund and Cancellation Policy Effective Date: 10\/10\/2021 At SMARTSGI.com, we aim to provide high-quality IPTV services to our customers. However, we understand that there may be instances where a refund or replacement is required. Please carefully review our refund and cancellation policy below. 1. General Refund Policy Refund requests must be made [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-288","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/smartsgi.com\/smartsgi\/wp-json\/wp\/v2\/pages\/288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartsgi.com\/smartsgi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartsgi.com\/smartsgi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartsgi.com\/smartsgi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartsgi.com\/smartsgi\/wp-json\/wp\/v2\/comments?post=288"}],"version-history":[{"count":0,"href":"https:\/\/smartsgi.com\/smartsgi\/wp-json\/wp\/v2\/pages\/288\/revisions"}],"wp:attachment":[{"href":"https:\/\/smartsgi.com\/smartsgi\/wp-json\/wp\/v2\/media?parent=288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}